Terms & Conditions

Payment is expected to be made at the time of treatment.

Failure to pay at the time of treatment will lead to an invoice being sent.

Failure to pay within the specified time period may result in your account being surcharged.

Attempts will be made to recover the payment. If unsuccessful your account will be passed to a debt collection agency to seek payment, and/or pursued through the courts.

We aim to be accommodating to all clients. If your pet requires treatment and you are aware you may not be able to meet the terms of payment, please alert us at the earliest possible opportunity and we will discuss options.

Direct insurance claims may be permitted on the basis that the insurance excess is paid before claims are processed and that the insurance documents are brought in to the surgery. Request for a direct claim should be discussed with the veterinary surgeon before commencement of treatment.

X-rays, ultrasound images and blood results are the property of Madra Veterinary Clinic. Copies may be given with suitable notice and may incur a charge.

Repeat consultations are always charged. Suture removal is performed free of charge for operations performed at Madra Veterinary Clinic.

There are “Out Of Hours” fees applied when an animal is seen outside of normal opening hours.

Every effort is made to accommodate clients and find available appointment slots. Animals are never turned away in a genuine emergency.

It is to be understood that every general anaesthetic carries a risk. We will endeavour to discuss associated risks at the time of consultation or admissions. We will provide an estimate of costs upon request.

Annual Vaccinations — It is ultimately your responsibility to ensure your pet's vaccinations are up to date.

All cats, rabbits and small animals must be kept in a carrier in the waiting room and all dogs must be kept on a lead at all times.

All animals brought into the clinic must be accompanied by an adult over 16 years of age.

Medication cannot be dispensed to anyone under the age of 16.

All repeat prescription requests need to be submitted at least 24–48 hours before they are required.

Refunds cannot be issued for medications that have left the premises.